Winter Wonderland Norwich

17 November until 3 January 2024

17 November 2023 – 3 January 2024

East Anglia’s Spectacular Christmas Destination

FAQ

Opening Times:

Friday 17th November: 4pm – 10pm
Saturday 18th November: 11am – 10pm
Sunday 19th November: 11am – 9pm

Monday 20th November – Thursday 23rd November 4pm – 9pm

Friday 24th November: 4pm – 10pm

Saturday 25th November: 11am-10pm
Sunday 26th November: 11am-9pm

Monday 27th November – Thursday 30th November 4pm – 9pm

Friday 1st December: 4pm-10pm
Saturday 2nd December: 11am-10pm
Sunday 3rd December: 11am-9pm

Monday 4th – Thursday 7th December: 4pm – 9pm

Friday 8th December: 4pm-10pm
Saturday 9th December: 11am-10pm
Sunday 10th December: 11am-9pm

Monday 11th – Thursday 14th November: 4pm – 9pm

Friday 15th December 4pm – 10pm
Saturday 16th December: 11am-10pm
Sunday 17th December: 11am-9pm

Monday 18th – Thursday 21st December: 4pm – 9pm

Friday 22nd December: 11am – 10pm
Saturday 23rd December: 11am-10pm
Sunday 24th December: 11am – 8pm

Monday 25th December: CLOSED

Tuesday 26th Boxing Day 12 noon – 9pm

Wednesday 27th & Thursday 28th December: 11am – 9pm 

Friday 29th December: 11am – 10pm

Saturday 30th December: 11am-10pm

Sunday 31st January: 11am – 8pm

Monday 1st – Tuesday 2nd January: 11am – 9pm

Wednesday 3rd January: 11am – 8pm

 

Improved on-site illuminated Car Parking available subject to availability. 

Entry tickets allow an all day stay, we advise wrapping up with warm layered outdoor clothing, where possible wear non slip flat shoes or boots.

Ride price guide:
Sizzler – 3 credits
Freefall – 3 credits
Santas Train – 3 credits
Super Bob Sleigh – 3 credits
Waltzer – 3 credits
Giant Wheel – 5 credits
Crazy Mouse – 4 credits
Dodgems – 4 credits (per car)
Superbob – 3 credits
Xtreme – 3 credits
Airmaxx – 6 credits
No Limit – 4 credits
Jump & Smile – 3 credits
Thriller – 3 credits
Sky Swing – 5 credits
Super Trooper – 3 credits
Red Devil – 4 credits
Toy Ride – 2 credits
Big Top Funhouse – 3 credits
Cup and Saucer Ride – 2 Credits
Around the World Train – 2 credits
Race O Rama – 2 credits
Jet Plans – 2 credits
Mini Miami – 2 credits
Snow Slide – 3 credits
Wave Swinger – 2 credits
Game Stalls from – 4 credits

Credits can be used any day throughout the event.
Example: You purchase 100 credits and only use 92 during your visit, you will keep the remaining 8 credits to use on your return.

ICE SKATING PRICES
PEAK:
Adult / Teen £15
Child (up to 12 years) £11
Family £45  (2 x Adult / Teens & 2 x Child)
Skating session 45 minutes – Includes Skate hire

OFF PEAK:
Adult / Teen £13.50
Child (up to 12 years) £9.50
Family £40 (2 x Adult / Teens & 2 x Child)
Student £12 (valid photo ID will be required at the venue)

Skating sessions last 60 minutes, time includes collect and return boots.

Skate hire is included in the ticket price.

Credits must be purchased either in advance online or from our on site booths. 

Thats right…Entry tickets allow unlimited re visits meaning once purchased you can enter Winter Wonderland FREE all season*

There is no time limit on your visit, stay as long as you like.

T&Cs 
Entry passes are valid any day (excluding Christmas Day)
Pass allows 1 entry per day, per pass holder, visits must be booked online. 
Pass must be worn, will be automatically void if removed or tempered with
Passes are non-refundable and non-transferrable
Management will not be held responsible for lost or damaged passes or event closures.
 

Sizes range from Junior 8 to adult size 15.

During busy sessions we may run out of certain skate sizes, we will always endeavour to provide a suitable alternative but please be aware skates are available on a first come first served basis.

We also have dual blade bob skates available for skaters with shoes size junior 8 – junior 11 (we have a limited number available on a first come first served basis.)

Yes please feel free to use your own Skates. 

Yes we do, these are available at £5 per session on a first come first served basis.

Our Ice Rink is accessible to everyone, however we highly recommend visiting during quite periods. 

Please note that electric wheelchair users may need to switch into manual mode. We also advise that wheelchair users are accompanied on the ice by a carer or personal assistant. If you have any questions during your visit to the ice please ask to speak to the duty manager.

At this establishment, we have a strict policy that only permits guide dogs to enter. Guide dogs are special and highly trained animals who serve an essential role to their owners by guiding them through their daily tasks and providing support. We understand the important role these dogs play in the lives of those who rely on them and therefore ensure that they are the only dogs permitted in our establishment. We take our responsibility to maintain a safe and comfortable environment very seriously and appreciate your understanding and compliance with this policy. Thank you for helping us to ensure the safety and comfort of all of our patrons, including those with guide dogs.

Safety is our main priority, we want everyone to feel safe and enjoy the event. On occasion our security team may carry out bag checks and there are restrictions on items we allow on site.

During your visit we ask you remain vigilant, do not to leave bags or belongings unattended.
Whats not allowed:

Knives
Alcohol
Fireworks
Smoke Canisters
Air-Horns
Flares
Weapons
Dangerous or Hazardous Items
Lasers
Bottles/glass vessels/cans
Poles
Drones
Any article that may be used or perceived as a weapon that may compromise public safety
Open bottles of drink/liquid (Unopened bottles of water will be accepted)

A bit of rain won’t stop us, Winter Wonderland is an outdoor event so please make sure you wrap up warm! There are some covered areas and some indoor seating.

In the event of extreme adverse weather (high winds etc) we may need to close the site at short notice – wherever possible we will advertise this on our social media channels but please be aware that when we close for safety reasons there may be limited notice.

We operate a challenge 25 policy at the event so when purchasing alcohol if you look under 25 you will be asked for valid identification to confirm that you are aged 18 plus.

Guests are not permitted to bring alcohol in from off site and any alcoholic drinks purchased from the bars must be consumed before leaving the event site.

We always try our best to be as inclusive as possible, however certain rides and attractions are physically demanding and vigorous. We therefore reserve the right to refuse admission to any ride or attraction should we feel there is an unacceptable risk to your safety, or the safety of others should they participate. Our ride operators and team members are always available to assist and advise in any way they can.

The Showground toilets will be open to guests throughout our opening times.

We are thrilled to announce that our highly anticipated Santa’s Grotto experience ticket release is just around the corner!
To ensure you don’t miss out on this incredible opportunity and be the first to find out and get your hands on these exclusive limited tickets FOLLOW on Facebook & Instagram Let’s create unforgettable memories together!
www.facebook.com/winterwonderlandnorwich

Children under the age of 12 must be accompanied by a responsible person who is 16 years or older, just to ensure everyone’s safety and enjoyment.